Delivery Times & Rates
All orders will be delivered by Special Delivery for £10 per address. Delivery charges are complimentary for orders over £500 to one address. Express Delivery orders placed by 1.30pm Monday-Thursday will arrive the next working day, subject to availability. This excludes Saturdays and Bank Holidays. You may verify the status of your order and shipment by contacting our internet shopping team Monday-Friday on +44(0)1892 534018.
International Delivery
International shipping rates may vary, but are usually priced at £100 per address, via fedex.
We currently accept orders from the UK and the following international countries;
Europe:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
North America & Far East:
USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand.
Rest of the World:
Australia, Bahrain, India, New Zealand, Qatar, Saudi Arabia, UAE.
Returns
We are sure you will love your purchase with us, but should you have made the wrong selection you can return your item within 14 days and we will be happy to arrange an exchange or a full refund for you (please be aware that, on international deliveries, we cannot refund the initial delivery/insurance surcharge or import duty, nor can we refund any delivery charges).
Please call us on +44(0)1892 534 018, stating the reason for your return, and pack your parcel securely in the original box and packaging. We strongly recommend you use recorded delivery or another secure method of delivery for this as we cannot be held responsible for non-delivery of returned goods.
As we do not store card details on our database, once we have received your returns form, we will contact you by telephone asking for your card details in order to process your refund, this will be via the original payment method. It may take 5 to 7 working days before your transaction appears on your statement.
